Privacy Policy
Last Updated: December 2024
At Renowa Homes, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
Personal Information
When you book a consultation or request a quote, we collect:
- Name and contact information (email, phone)
- Property address
- Project details and preferences
- Photos you upload for estimates
Property Data Enhancement
We may utilize third-party data services (such as Zillow or public property records) to append publicly available property data to your project profile, including:
- Year built
- Square footage
- Property value estimates
- Neighborhood information
This data helps us provide more accurate estimates and tailored service recommendations.
2. How We Use Your Information
Your information is used to:
- Provide quotes and schedule appointments
- Communicate project updates and status
- Improve our service recommendations
- Send relevant promotional offers (with your consent)
3. No Sale of Personal Data
We do not sell your personal information. Ever.
Your data is used strictly for project management and communication with you.
4. Communications Consent
By booking with Renowa Homes, you consent to receive:
- Project updates and confirmations via email and SMS
- Appointment reminders
- Completion notifications and follow-up surveys
You may opt out of promotional communications at any time by replying STOP to any SMS or clicking unsubscribe in our emails.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission (SSL/TLS)
- Secure database storage
- Limited employee access on a need-to-know basis
6. Data Retention
We retain your project information for 7 years for warranty and service history purposes. You may request deletion of your data at any time, subject to legal retention requirements.
7. Third-Party Services
We use trusted third-party services for:
- Email communications (Resend)
- Analytics (Plausible - privacy-focused)
- Payment processing (Zelle, CashApp)
These partners are bound by their own privacy policies and data protection agreements.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on our website.
Privacy questions? Contact us at privacy@renowahomes.com.